My Premiere Pro crashes everytime I try to import video on my laptop.

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but works fine on desktop. can't figure out what's wrong. bought new laptop 2 weeks ago. it's hp win 7 64bit, i5 dual core 8gb ram. please help.

you need http://forums.adobe.com/community/premiere?view=discussions

when go there, fill in answers questions in ppro information faq http://forums.adobe.com/message/4200840

 

>new laptop 2 weeks ago. it's hp

 

if have dual graphics answers, read this

dual video problems

go windows control panel , select hardware , sound , select device manager... in device manager click + sign left of display adapters... , see if 2 listed

-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

-http://forums.adobe.com/thread/1001579

-use bios http://forums.adobe.com/thread/1019004?tstart=0

-link why http://forums.adobe.com/message/4685328

-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

-hp fingerprint/password conflict http://forums.adobe.com/thread/911575



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