Licensing CC apps after trial has run out

my trials creative cloud ran out purchased education plan. however, when open app prompts me license software , when go click on log in , asks me put in serial number. yet have been told creative cloud accounts not have serial numbers , no matter can't stop happening.

 

i have paid subscription , yet can't seem use it. it's safe past point of being frustrated can no longer class work due infuriating issue. please tell me there solution.

 

** also, when download app didn't have before, downloads trial though have subscription.

hi carolyne,

 

welcome adobe forum,

 

in case not signing in please try following:

 

i dont know operating system working on giving steps windows , mac os:

 

   windows:

   in windows 7 navigate following location:

     /windows/system32/drivers/etc

   1. out "hosts" file

   2. open notepad

   3. check if have entry adobe

   4. remove entries , try again launching product cc

 

  

   mac:

   1. please click on "go" , navigate /private/etc

   2. open "hosts" file , check out entries adobe.com

   3. remove entries , save file

   4.  try again launching product cc

 

please see creative cloud products prompt serial number on launch | ccm -http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html for additional information.

 

in addition if facing difficulties reaching activation server please see sign in or activation errors | cs6, cs5.5 subscriptions, cs6 perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.  if managing network please see adobe creative cloud service access documentation section ofhttp://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

 

finally additional information on managing creative cloud account please see manage membership | creative cloud -http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html.

 

regards,

 

rajshree

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