RoboHelp 11 Crashes on startup

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i using robohelp 8 on windows 7 64-bit. yesterday, uninstalled robohelp 8, , installed technical communication suite 5, selecting robohelp 11, acrobat, , captivate. now, when try launch robohelp 11 start menu, app crashes immediately. crash details follows:

 

problem signature:

  problem event name:          appcrash

  application name:          robohtml.exe

  application version:          11.0.0.179

  application timestamp:          52b00cf5

  fault module name:          stackhash_9223

  fault module version:          0.0.0.0

  fault module timestamp:          00000000

  exception code:          c000041d

  exception offset:          74d44d62

  os version:          6.1.7601.2.1.0.256.1

  locale id:          4105

  additional information 1:          9223

  additional information 2:          9223a3bf336ec7c43c78ce766b7f8f1b

  additional information 3:          ff92

  additional information 4:          ff922f31972cfa7f5e3da97ce1a35307

 

is there easy way fix this? have tried running administrator , not administrator, , made no difference.

rh must installed local admin rights if not, should not crash.

 

i uninstall , try again. if still fails, support installation free.

 

see www.grainge.org robohelp , authoring tips

 

 

@petergrainge



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