DV Video Capture problem

hi,

 

i can't see video when trying capture dv, whilst using adobe premiere elem, although can hear audio..

from premiere elements information faq http://forums.adobe.com/thread/1042180

•what version of premiere elements? include minor version number (e.g., premiere elements 9 9.0.1 update).

•what operating system? should include specific minor version numbers, "mac osx v10.6.8"---not "mac".

•have installed recent program or os updates? (if not, should. fix lot of problems.)

•what kind(s) of image file(s)? when talking camera raw files, include model of camera.

•if getting error message(s), full text of error message(s)?

•what doing when problem occurred?

•what other software running?

•tell computer hardware. how ram installed?  how free space on system (c:) drive?

•has ever worked before?  if so, recall changes made premiere elements, such adding plug-ins, brushes, etc.?  did make changes system, such updating hardware, printers or drivers; or installing/uninstalling programs?

and other questions...

•what editing, , video have red line on before work?

•have viewed tutorial links @ http://forums.adobe.com/thread/1275830 page?

•which version of quicktime have installed?

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