Can't open pdf in windows 7

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hi folks, need help. 

 

i got new computer, windows 7, 64bits.  installed adobe reader xi, when tried open pdf file, there system error, can't opened , stopped work.  tried uninstalled , re-installed; installed version x, same issues here. 

 

system showed there "appcrash".  however, can view pdf file via internet, ie , chrome.

 

i didn't installed many programs / software in new computer, office 2007, avg free version, chrome, , kind of chinese hand-writing program.

 

anyone can , advise solutions me please?  all.

uninstall adobe cleaner. it's more thorough.  http://labs.adobe.com/downloads/acrobatcleaner.html

then reinstall: http://get.adobe.com/reader/enterprise/



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