Trouble opening Adobe Illustrator CC

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well have problem opening adode illustrator cc on mac. whenever click on ai box can see on top right of mac (where apple logo is) illustrator, can't see tools, workspace, nothing. please help!!!

which system version , language?

are updates installed?

what do?

did ever run?

have rebuilt preferences?

any updates?

graphic tablet?

printer?

font management?

 

any error messages?



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