Problems with thumbnails, etc.

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yesterday installed elements 12 , premiere.  opened elements, selected import, , imported jpeg photos/raw photos sony rx10 , nikon d700 on card.  thumbnail pics won't show when click on hourglass photo opens up.  i"m on imac, not technically oriented , use help.  @ point i'm not sure do.

hi,

 

please try right clicking on file > update thumbnail

if problem still perisists, please go > system info , go location of catalog mentioned in system info.

there find "thumbs.5.cache" file, rename "thumbs.5.cache_old"

now relaunch application , see if thumbnails generated now.

 

thanks,

anwesha



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