Why does my Serial Number register as invalid?

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can please tell me why serial number keeps coming invalid when try register photoshop cs4 extended purchased new store.

cs4 long before cloud, forum not place help

 

2 possible links

lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

http://forums.adobe.com/community/photoshop

 

also chat button near bottom activation , deactivation

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html



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