How to download ELEMENTS12 when the screen states incorrectly configured

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i have  tried many,many times download elements 12 have had no luck far. have had expert . however, when get  final screen states computer incorrectly configured! go here?

hi mike,

please confirm operating system using.

exact error meesage getting? screenshot of error message good.

 

please refer following forum thread in order post screenshot.

http://forums.adobe.com/thread/1070933

 

looking forward reply.

 

regards,

sumit singh



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