PE 10 crashing endlessly on Windows 7

slide show project due thursday daughter's event - need resolved asap.  crashes after trying play slideshow (1 min in) , while trying burn dvd ... barely makes 6% complete.

 

any appreciated - hope didn't waste money on product.

outsidevoice

 

what video card windows 7 (assumed 64 bit) computer use? nvidia?

 

if so, stop , read announcement @ top of premiere elements forum. convenience, following copy/paste of announcement.that wrote

 

announcement: premiere elements 10 nvidia video card driver roll back

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if premiere elements 10 user windows computer uses nvidia geforce video card , experiencing premiere elements 10 display and/or unexplained program behavior, first line of troubleshooting needs rolling video card driver version instead of assuring date.

 

since october 2013 present, there have been growing number of reports display , unexplained workflow glitches specific premiere elements 10 user windows computer has nvidia geforce video card. if applies you, “user user” remedy roll nvidia geforce video card driver far necessary rid of problems. typical driver roll has gone far march – july 2013 in order working premiere elements 10. neither nvidia nor adobe has taken corrective action in regard date, , none expected moving forward.

 

since october 2013, following thread has tried keep premiere elements 10 nvidia reports

http://forums.adobe.com/thread/1317675

 

older nvidia geforce drivers can found

http://www.nvidia.com/download/find.aspx?lang=en-us

 

a february 2014 overview of situation how use older nvidia geforce drivers driver roll can found

http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht ml

 

 

now if none of applies you, take troubleshooting approach , ask...

 

1. properties of project's source media?

2. setting project preset match properties of source media?

3. slideshow coming - solely premiere elements 10 project or elements organizer slideshow brought

into premiere elements 10 workspace, destination dvd-video standard or widescreen on dvd disc?

4. when burn , @ quality area of burn dialog, showing space required , bitrate (this

is before hit burn button in burn dialog)?

 

also

 

5. if not have nvidia video card, video card , video card driver date according web site of manufacturer

of card? computer use 1 or 2 cards?

6. have latest version of quicktime installed on computer premiere elements 10?

7. running program run administrator or user account administrative privileges?

8. "it worked before  not now" or "it never worked before" problem? how long have been working premiere elements 10 on

the computer involved?

 

let start here , decide next. not hesitate ask clarification if needed.

 

thanks.

 

atr

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