Adobe Camera Raw 6.7 Installation Failure
from adobe bridge cs5, enter help, updates.
adobe application manager informs me can update adobe camera raw 6.7.
i click install, software downloaded tha installation failure message.
when click on 'customer support' on screen, directed 'http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html'.
at no point during installation asked serial number.
regards
mike
please confirm acr version help->about plugin->camera raw , provide following logs.
you can find them at:
acr installer logs
for mac:
library\logs\adobe\installer
for win:
program files(x86)\common files\adobe\installers
aam logs
for mac:
/volumes/%volume name%/users/%username%/library/application support/adobe/aamupdater/1.0
for win:
c:\users\<username>\appdata\local\adobe\aamupdater
you can zip files , send through mail. in finding root cause.
appreciate help. apologize inconvenience.
regards,
ashutosh
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